This Privacy Policy explains how Flight Hotel Itinerary (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, or place an order for flight itineraries, hotel reservations, travel insurance, or related document services.
1. Information we collect
We may collect the following types of information depending on how you use our services:
- Contact details — name, email address, phone number, and delivery preferences.
- Travel and booking details — passport number (when provided), flight or hotel preferences, insurance trip dates, traveler information, beneficiary details, and any instructions you submit with your order.
- Payment information — payments are processed securely by PayPal. We do not store full card numbers on our servers; we may retain payment references, transaction IDs, and order totals for accounting and support.
- Technical data — IP address, browser type, device information, and pages visited, collected through essential cookies and, with your consent, analytics tools.
- Communications — messages you send through our contact form or email correspondence.
2. How we use your information
We use personal information to:
- Process and fulfill your booking requests;
- Prepare itineraries, reservations, insurance applications, and related travel documents;
- Communicate with you about your order, delivery timeline, or support requests;
- Process payments and prevent fraud;
- Improve our website, services, and customer experience;
- Comply with legal obligations and respond to lawful requests.
3. Legal basis for processing
Where applicable, we process personal data based on one or more of the following: performance of a contract (fulfilling your order), your consent (for example, marketing or non-essential cookies), our legitimate interests (operating and improving our business), or compliance with legal requirements.
4. Sharing your information
We do not sell your personal information. We may share data with:
- Payment providers (such as PayPal) to complete transactions;
- Service partners involved in delivering your order, such as airlines, hotels, or insurance providers, only as necessary to fulfill your request;
- Technology providers that host or support our website, under appropriate confidentiality obligations;
- Authorities when required by law or to protect our legal rights.
5. Data retention
We retain personal information for as long as needed to fulfill your order, provide support, meet legal and accounting requirements, and resolve disputes. When data is no longer required, we delete or anonymize it where reasonably possible.
6. Cookies and tracking
Essential cookies are required for the site to function. Optional analytics cookies are used only if you accept them through our cookie banner. You can manage browser cookie settings at any time. For more details, contact us using the information below.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is consent-based. To exercise these rights, contact us at support@flighthotelitinerary.com. We will respond within a reasonable timeframe.
8. Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International transfers
Your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for cross-border data transfers.
10. Children’s privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact Flight Hotel Itinerary at support@flighthotelitinerary.com or through our contact page.