This Refund Policy explains how Flight Hotel Itinerary handles cancellations, refunds, and order changes for flight itinerary, hotel reservation, travel insurance, and bundled packages.
1. Overview
Because our services involve customized document preparation and third-party bookings, refund eligibility depends on order status, how much work has been completed, and whether third-party fees are recoverable. Please read this policy carefully before placing an order.
2. Before work begins
If you cancel within 24 hours of payment and we have not yet started preparing your documents or submitting insurance applications, you may be eligible for a full refund minus any non-refundable payment processing fees charged by PayPal or other providers.
3. After work has started
Once document preparation, reservation research, or insurance submission has begun, refunds are handled as follows:
- Flight itineraries – partial refunds may be available if delivery has not occurred. Completed and delivered flight itinerary and reservation management services are non-refundable once the official booking reservation code has been generated and delivered, ...unless a material error was made on our part.
- Hotel reservations — refunds depend on whether a refundable reservation was secured and whether the hotel or supplier allows cancellation. Non-refundable hotel bookings cannot be refunded by us once confirmed.
- Travel insurance — insurance premiums are often non-refundable once coverage is issued or submitted to the insurer. Refunds, if any, are subject to insurer rules and the stage of processing.
- Bundle orders — if your order included a bundle discount, refunds are calculated on the actual services delivered. Discounts may be adjusted proportionally on partial refunds.
4. Our errors
If we make a material error in your delivered documents due to our mistake (not due to incorrect information you provided), we will correct the issue at no additional charge or offer a refund where correction is not possible. Contact us promptly with details of the error.
5. Customer-provided errors
We are not responsible for costs arising from incorrect names, dates, passport numbers, travel routes, or other details you supply. Revisions caused by customer errors may require a new order or a revision fee, at our discretion.
6. How to request a refund or cancellation
To request a refund or cancellation, email support@flighthotelitinerary.com or use our contact form and include:
- Your order reference number;
- The email address used at checkout;
- A clear description of your request and reason.
We aim to acknowledge refund requests within 2 business days and resolve them within 7–14 business days, depending on payment provider and third-party processing times.
7. Refund method
Approved refunds are returned to the original payment method used at checkout (typically via PayPal). We cannot refund to a different account or method unless required by law or agreed in writing.
8. Chargebacks
If you have a concern about your order, please contact us first so we can resolve it directly. Unauthorized chargebacks may delay resolution and may result in suspension of future orders while the dispute is investigated.
9. Non-refundable items
The following are generally non-refundable once delivered or submitted:
- Completed and delivered itinerary documents;
- Non-refundable hotel or supplier bookings;
- Issued or submitted insurance policies;
- Rush or expedited service fees, where applicable.
10. Order changes
Minor changes may be accommodated before delivery if requested early. Significant changes—such as new travel dates, additional travelers, or different destinations—may require a new order or additional charges. Contact us as soon as possible if your plans change.
11. Contact
For refund or cancellation questions, reach Flight Hotel Itinerary at support@flighthotelitinerary.com. Please also review our Terms & Conditions and Privacy Policy.