1. Eligibility for a Refund:
A refund will be issued under the following specific circumstances:

-Service Delay: If we fail to deliver your documents within the committed timeframe (12-24 hours for Normal Delivery and 6-8 hours for Urgent Delivery).

-Technical Errors: If there is a mistake in your reservation made by our team, we will first attempt to correct it immediately. If we are unable to rectify the error, a full refund will be processed.

-Policy  Non-Compliance: If our services go against the guidelines explicitly stated in our official FAQs.

-Order Cancellation (Pre-Delivery): If you cancel your order before it has been delivered for a valid reason, a flat 30% deduction will apply (as   a processing fee), and the remaining 70% will be refunded to your original payment method within 5-10 business days


.2. Non-Refundable Situations:
Refunds will not be provided in the following cases:

-Post-Delivery Modifications: If you request changes to your routes or dates (Flight/Hotel details) after the documents have been sent to your   email. Airlines do not allow modifications to existing reservations; therefore, a new order must be placed for any changes.Incorrect Information.

-Provided: It is the customer's responsibility to ensure all details on the order form are accurate. If a correction is impossible due to   incorrect data provided by you, no refund will be issued.

-Unused Documents: We do not offer refunds if you simply decide not to use the documents provided.

-Standard Cancellation Guidelines: If your reservation is cancelled by the airline/hotel within the standard validation time outlined in our FAQs, a refund is not possible.

-Delayed Review: If the documents were delivered on time but you viewed them late, you are not eligible for a refund.

-Amendments After 5 Days: No amendment or refund requests will be entertained after 5 days of document delivery.

-Visa Refusal: If your visa is refused, a refund is only possible if you provide an official written refusal letter from the Embassy proving that the rejection was due to our documents. Without sufficient proof, no refund will be issued.


3. Travel Insurance Refunds:
Refund requests for Travel Insurance must be made at least 10 days before your trip start date. Once the insurance effective date has passed, no refund is possible as per insurance company policies.For eligible insurance refunds, a 25% fee (covering service fees, merchant fees, and insurance company charges) will be deducted. The balance will be refunded within 7-8 business days.

Important Disclaimer: We highly recommend double-checking all instructions and details on the order form before submission. Once a reservation is generated, the system limits our ability to make manual changes, and a new order is typically required for any modifications.here